PS&P has extensive experience of working with different Social Housing Landlords, particularly with Housing Associations and Arms Length Management Organisation’s (ALMO’s) in the collection of Former Tenant Arrears.

PS&P recognises the challenges placed upon Social Housing Authorities/Landlords in terms of Best Value Performance Indicators (BVPI’s) and the duty placed upon them to reduce the volume and amount of former tenant arrears owed.

In selecting PS&P to undertake the collection of your former tenant arrears, you can be assured that you have chosen the right recovery partner who can provide you with an effective service that underpins your collection and service performance objectives.

PS&P will seek to work in partnership with you to develop business strategies that incorporate:

• Providing a collection service that is one that you are proud of and compliments your organisational values.
• Providing good statistical reports that will enable you to effectively monitor our recovery performance.
• Informing you at the earliest opportunity of our recovery attempts and outcomes.
• Providing you with the intelligence that we obtain during the recovery process that  can assist you with your decision making process on whether a former tenant debt is worth pursuing or whether it is not economically viable to continue with any further debt collection procedures.
• Providing a Debt Collection Service that engages with former tenants through proactive dialogue, mutual understanding and demonstrates a fair customer interaction with the customer.
  

At PS&P, we pride ourselves on really understanding your business and providing a bespoke recovery solution to suit your requirements, budgets and timescales. To discuss your recovery requirements, please contact our Business Development Department on 020 8263 6002.