Customer Service Centre

The PS&P Customer Service section of this website is here to help you manage your account, make a payment or find out where to get assistance in managing your debts.

You can choose from the menu options on the left for a range of online services, or you can get in touch with us directly via:

  • Tel: 0844 815 3667 (Opening hours are 8am – 8pm Mon-Fri, 9am – 1pm Sat)
  • Email: my-account@paypsandp.com
  • Fax: 0844 815 3668
  • Post: PO Box 2196, Bolton, BL6 9FB

Please ensure your PS&P reference number, name, telephone number and address is included in all correspondence you send to us.

If you have been contacted by us, it is essential that you get in touch as soon as possible so we can help you resolve your case and avoid any further charges.

Received a letter by mistake?

If you have received correspondence in error, for example a letter addressed to someone who used to live at your address, it is important you let us know as soon as possible so we can verify the information and update our records.