PS&P, through the longstanding experience of its founders, has developed effective recovery strategies for consumer debt collection. As a debt collection organisation operating a sensitive environment and taking into consideration the recent economic downturn, we place great emphasis on the manner in which we operate and the perception that our actions may have on both our clients and customers alike.

All consumer debt collection accounts placed with PS&P are treated with priority and are managed effectively through strict controls that include:

• The prioritisation and distribution of recovery cases for collection;
• Proactive follow-up letters to customers to promote compliance with promises of payment and repayment agreements;
• Proactive outbound telephone calls to customers to encourage compliance with promises of payments and repayment agreements;
• Proactive tracing in order to bring absconder cases back into the active debt collection stream;
• Prompt responses to postal and electronic requests for information, installment requests and general enquiries.

Through our effective and timely recovery process and actions, we can deliver:

• Improved collection rates through effective, timely and successful debt recovery methods.
• A reduced risk of adverse publicity by virtue of our professionalism, quality accreditation and established protocols and ethical standards.
• Efficient and effective debt collection activities co-ordinated through our nationwide coverage.
• Assured transparency and accountability of our actions and processes at all times.

Additional features of our consumer debt collection service also include the use of:

• Proactive Doorstep Recovery Visits
• SMS Technology
• Automated Payment Facilities for customers to make payments 24 hours a day, 7 days a week.
• A Dedicated Customer Enquiry Website, to aid customers in meeting their payment obligations

In our attempt to provide our Client’s with a truly cost effective recovery service that maximises the collection of income on their behalf, we offer a collection service that works on the basic principle of ‘no collection, no fee’, thus providing our Client’s with the ‘peace of mind’ that if we do not successfully collect their debts, then they pay us nothing.

To learn more details about our consumer debt collection service, please contact our Business Development Department on 020 8263 6002.